Tree Search Not Working

Overview

The Tree Search view sometimes shows a blank view instead of the folder structure, and the Use Tree pull-down is also empty. This is the case even if the where clauses allow access and the user's group has relevant permission in TSAdmin > Searches > Tree Search.

treesearch.png

 

Solution

This problem can be fixed by restarting the Indexing brokers from the Windows Services panel.

  1. Stop the NPS Child Indexing Broker.childstop.png
  2. Stop the NPS Indexing Broker.masterstop.png
  3. Start the NPS Indexing Broker.masterstart.png
  4. Start the NPS Child Indexing Broker.childstart.png

 

Testing

Once the Indexing brokers and up, check that the Tree Search is working normally for users that had access to it.

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