Overview

The Download method of the SOAP API should return the DLManager URL but since 9.4.0.12 it doesn't allow the calling application to download the requested file, and an error is thrown instead. The error messages returned could be any of Download Manager is not available. Please verify that the Download Manager is running and accessible., An error occurred while downloading files. The error message: java.lang.NullPointerException, or The rendition id <id> is not visible for the user: <username>.

Solution

This was a bug in the API method which was fixed in Telescope Executive 2019.1 and it is recommended to upgrade your TeleScope version to this or later to fix this issue. If your TeleScope installation has customizations or you're an OnDemand customer, please contact your Account Manager or support for help with upgrading.

Testing

After upgrading Telescope, try accessing the Download SOAP API method again and it should return a DLManager URL allowing download.