The Download method of the SOAP API should return the DLManager URL but since 18.104.22.168 it doesn't allow the calling application to download the requested file, and an error is thrown instead. The error messages returned could be any of
Manager is not available. Please verify that the Download Manager is running
An error occurred while downloading files. The error message:
The rendition id <id> is not visible for the
This was a bug in the API method which was fixed in Telescope Executive 2019.1 and it is recommended to upgrade your TeleScope version to this or later to fix this issue. If your TeleScope installation has customizations or you're an OnDemand customer, please contact your Account Manager or support for help with upgrading.
After upgrading Telescope, try accessing the Download SOAP API method again and it should return a DLManager URL allowing download.