Dragging Assets to Download Cart Causes The Cart Menu to Flicker

Overview

While dragging assets to the My Cart link on the top right corner to drop them into the cart while there are already assets in the cart, the files tray opens and shuts in rapid succession making it cumbersome to simply drag and drop assets to the tray.

 

Solution

It is recommended to upgrade Telescope to Executive 2019.1 or later to resolve this issue. If your Telescope installation has customizations or you're an OnDemand customer, please contact your Account Manager or support for further assistance with the upgrade.

 

Testing

Repeating the same interaction on the fixed versions doesn't flicker the files tray and stays open allowing the user to drop the files.

Attachments

Comments

0 comments

Please sign in to leave a comment.